Gaming should be a source of fun, not stress. Jana9 has always believed that responsible play is the foundation of genuine enjoyment. Set your limits, know yourself, and build healthy gaming habits.
We want gaming to be enjoyable for you — that's why these protection tools are always within reach
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a time limit for how long you play. Once the limit is reached, you'll receive an automatic alert so you can take a break.
Automatic pop-ups will appear at set intervals to remind you how long you've been playing and how much you've spent in BDT. This helps you make informed decisions.
If you need a short break, set a cooling-off period. You can temporarily suspend your account for anywhere between 24 hours and 30 days.
If you need a longer break, use the self-exclusion option. You can close your account for a minimum of 6 months or permanently.
Our support team is always available to help with any responsible gaming concerns. Your privacy is respected and your issue will be handled with full confidentiality.
Responsible gaming means treating gaming as a form of entertainment — one where you stay in full control of your time, money, and emotions. At Jana9, we believe every player has the right to play safely and enjoyably. Responsible gaming doesn't mean you can't play — it means you play mindfully and in a balanced way.
Online gaming is growing in popularity across Bangladesh. But like any form of entertainment, excessive gaming can disrupt the normal rhythm of daily life. Spending less time with family, losing focus at work, or feeling financial pressure — these are signs that it may be time to take a break.
Jana9 puts the wellbeing of every member first. That's why we've built a range of responsible gaming tools to give you full control over your gaming habits. These tools are completely free to use and can be activated at any time.
Remember: gaming should be fun, not a compulsion. When you feel uncomfortable not playing, that's your cue to pause.
With Jana9's responsible gaming tools, you can set the following limits yourself. All limits can be changed at any time from your account settings — reducing a limit takes effect immediately, but increasing one requires a 24-hour cooling period.
| Limit Type | Description | Effective From |
|---|---|---|
| Daily Deposit Limit | Maximum amount you can deposit per day | Immediate |
| Weekly Deposit Limit | Maximum deposit amount within seven days | Immediate |
| Monthly Deposit Limit | Maximum deposit within a calendar month | Immediate |
| Session Time Limit | Maximum continuous play duration | From the Next Session |
| Loss Limit | Maximum amount you can lose within a set period | Immediate |
| Cooling-Off Period | Temporary break from 1 to 30 days | Immediate |
| Self-Exclusion | Account closure from 6 months to permanent | Immediate |
These limits can be used together or individually. Jana9 recommends that all new members set a realistic deposit limit at the time of registration.
Self-exclusion is the most powerful responsible gaming tool available. Use this option when you feel you need a long-term break from gaming. Once active, you will not be able to participate in any jana9 games, make any deposits, or receive any promotional messages.
You choose your own self-exclusion duration. Options range from a minimum of 6 months to a permanent ban. A self-exclusion cannot be cancelled before the set period ends — this is intentional, so you get genuine protection.
Contact our support team or go directly to your account settings to activate self-exclusion. We respect your decision and handle it with complete confidentiality.
All Jana9 services are strictly for users aged 18 and above. We verify age at registration and may request KYC documents when needed. Keeping minors away from gaming is part of our social responsibility.
If you have children or teenagers at home and want to prevent them from accessing jana9, follow the steps below:
Gaming addiction is a real issue and nothing to be ashamed of. Many people around the world face this challenge and go on to live healthy lives with the right support. If you or someone you know feels that gaming is getting out of control, don't wait — seek help.
Jana9's 24/7 support team is always ready to help with responsible gaming concerns. You can reach out anonymously — we won't judge, we'll just help.
For any responsible gaming questions or support, email us at: [email protected]
If your answer to any of the following questions is "Yes", it may be time to take a break.
Setting limits on Jana9 is quick and easy. Get your protections in place in just a few minutes.
Log in to your Jana9 account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
Set a deposit, time, or loss limit — whichever you need. Enter the amount and choose the time period.
Click "Save" or "Confirm" to apply your limit. Decreases to limits take effect immediately.
If you have any concerns or wish to self-exclude, contact our 24/7 support team directly.
Join Jana9 and enjoy a safe, enjoyable experience with our responsible gaming tools. Your protection is our priority.